01
No Returns
All sales are final. For safety and quality assurance reasons, Ascend Biologics does not accept returns on any products.
Ascend Biologics
Refund & Reship Policy
At Ascend Biologics, we are committed to providing high-quality research compounds and a reliable customer experience.
Due to the nature of research products, all sales are final and the following policy applies to every purchase made through our website.
02
Damaged Orders
If your order arrives damaged during shipping, please contact us within 48 hours of delivery.
Once the issue is verified, we will reship the damaged items at no additional cost.
Your order number
Clear photos of the damaged package and product
03
Lost Or Missing Packages
If a package is lost in transit, we will assist in locating the shipment with the carrier.
If the carrier confirms the package is lost, Ascend Biologics will reship the order.
Please note that we are not responsible for packages marked delivered by the shipping carrier.
04
Incorrect Orders
If you receive the wrong item, please contact us within 48 hours of delivery and we will arrange a replacement shipment.
Need assistance?
Contact Us
Contact the Ascend Biologics team for refund, reship, or order-support questions.
If you need help with a damaged, lost, or incorrect order, contact us at research@ascendbiologic.com or use the contact page and our team will assist you.